Overview

POSITION OBJECTIVE

The Mall General Manager is responsible for overseeing all aspects of mall management such as leasing and tenant relations, business planning and financial management, facilities and operational management and control of all maintenance, inspection and safety functions.

KEY RESPONSIBILITIES

• Create the business plan for the mall covering all key components of mall operation
• Develop sales and leasing plans to identify new clients and negotiate with prospective tenants to maximize income in line with the business plan
• Ensure proper tenant mix and zoning within the mall in line with business strategy and market demand and to achieve desired footfall
• Negotiation of leases both new and renewals across all categories including: Anchors, line units, F&B and leisure
• Develop and maintain a long term beneficial relationship with all existing tenants and Retail Groups to ensure continued and future business
• To prepare, review and adjust financial budgets, systems and processes and monitor performance against budget
• To ensure smooth and positive relationship with the tenants, suppliers and contractors
• Develop and implement approved procedures and systems across all mall functions to ensure smooth co-ordination / co-operation among various internal departments to facilitate business needs and deliver positive customer and tenant experiences
• Prepare plans and schedules for regular and periodic maintenance in conjunction with relevant department heads and follow up on quality and execution
• Preparation and development of marketing and annual event plans/calendar
• Follow up on the collection of monies owed from tenants and implementation of contractual terms
• Resolves complaints and demands of tenants and work to remove the causes of the complaint and respond to their requests within the legal and contractual obligations
• Adhere to legal procedures with respect to mall operations and tenant interactions
• Create and upkeep the corporate mall identity and ensure full adherence to corporate brand guidelines
• Take steps to improve customer services inside the mall
• Carry out other responsibilities associated with the role

Experience

  • Minimum 10 years in related field
  • Minimum 3 years in a similar role
  • Has sound and practical experience of the GCC market

 

Education

Bachelor/Master’s Degree in Business Administration, Retail management/ Retail Real Estate

Skills

• Strong business acumen and good technical knowledge of Commercial Facilities
• Good understanding of mall management
• Strong mall specific financial acumen
• Good understanding of tenant mix and zoning
• Good understanding of mall operations and associated policies and procedures
• Good understanding of mall marketing, advertisement and promotion
• Knowledge of managing leasing contracts and negotiation, exposure to tender management
• Understanding and experience in managing Service Level Agreements eg cleaning, security, facilities management etc
• Strong negotiations and sales skills
• Excellent interpersonal skills
• Leadership and decision making qualities are essential
• Possess good English skills (both written and spoken) ability to speak Arabic an advantage
• Excellent Customer Service Skills
• A good team player with strong analytical skills
• Able to be trusted with confidential and sensitive company information

Tagged as: Jobs in Muscat, Senior jobs in Oman